This Tech Tip demonstrates how to record IntraMail override mailbox greetings from both inside and outside the office on a DSX running versions 1.0 through 2.25
Get Connected
This Tech Tip requires access to the phone system using NEC DSX System Administrator Software. To download the latest version of the DSX System Administrator or for instructions on how to connect your computer to the phone system, please read the following: How to Connect to the NEC DSX Phone System for Programming.
Requirements
- DSX System software version 1.0 thru 2.25
- DSX IntraMail & IntraMail Pro Voice Prompts version 1.40 thru 2.10
- DSX System Administrator 2.21 and below
Example Overview
Your company is closing for a holiday and you want to setup a holiday override greeting from within your office before you leave, or you need to close due to an emergency, such as inclement weather, and you need to create an auto attendant greeting from outside your office to tell customers and employees. (This application assumes you have an auto attendant schedule setup)
Instructions
Instructions
Setup a holiday/emergency override greeting from INSIDE your office via a station phone set
- Record your holiday/emergency override greeting:
- NEC’s default gives station 300 system administrator capabilities (other stations can be set with system administrator capabilities)
- go to station 300
- lift handset
- press the V-MAIL key
- enter optional password
- dial 72 (system admin options)
- dial 4 (instruction messages)
- you will hear “please enter the mailbox number” [example 003 or 803]
- press 5 to listen to the current message
- press 7 to record the new holiday/emergency greeting
- follow recording instructions
- when done, hang up or press SPEAKER to exit
- Assigning the Answering Schedule Override routing mailbox: (skip this step if you already have an override mailbox defined)
- NEC’s default gives station 300 system administrator capabilities (other stations can be set with system administrator capabilities)
- go to station 300
- lift handset or press SPEAKER
- press the V-MAIL key
- enter optional password
- dial 72 (system admin options)
- dial 6 (answer schedule override)
- you will hear “please enter the table number” [example1]
- you will hear “answering schedule is off, the override mail box is undefined to turn answering schedule on press 6, to change the override mailbox press 2, to exit press the pound key ready”
- press 2 will hear “please enter the override mailbox number” [example 003 or 803]
- hang up or press SPEAKER to exit
- Turning on the Answering Schedule Override:
- NEC’s default gives station 300 system administrator capabilities (other stations can be set with system administrator capabilities)
- go to station 300
- lift handset or press SPEAKER
- press the V-MAIL key
- enter optional password
- dial 72 (system admin options)
- dial 6 (answer schedule override)
- you will hear “please enter the table number” [example1]
- you will hear “answering schedule is off, the override mail box is undefined to turn answering schedule on press 6, to change the override mailbox press 2, to exit press the pound key ready”
- press 6 will hear “answering schedule is on, the override mail box is [example 003 or 803], to turn answering schedule off press 6, to change the override mailbox press 2, to return to exit press the pound key ready”
- your holiday/emergency are now on. NOTE it will stay on until you repeat this step and turn it off when you return to your office
- hang up or press SPEAKER to exit
Setup a holiday/emergency override greeting from OUTSIDE your office via an outside phone:
- Record your holiday/emergency override greeting:
- NEC’s default gives station 300 system administrator capabilities (other stations can be set with system administrator capabilities)
- call your office wait for your auto attendant greeting to start playing
- press the pound sign (#) the enter 300 [example #300]
- enter optional password
- dial 72 (system admin options)
- dial 4 (instruction messages)
- you will hear “please enter the mailbox number” [example 003 or 803]
- press 5 to listen to the current message
- press 7 to record the new holiday/emergency greeting
- follow recording instructions
- when done, hang up or press SPEAKER to exit
- Assigning the Answering Schedule Override routing mailbox: (skip this step if you already have an override mailbox defined)
- NEC’s default gives station 300 system administrator capabilities (other stations can be set with system administrator capabilities)
- go to station 300
- lift handset or press SPEAKER
- press the V-MAIL key
- enter optional password
- dial 72 (system admin options)
- dial 6 (answer schedule override)
- you will hear “please enter the table number” [example1]
- you will hear “answering schedule is off, the override mail box is undefined to turn answering schedule on press 6, to change the override mailbox press 2, to exit press the pound key ready”
- press 2 will hear “please enter the override mailbox number” [example 003 or 803]
- hang up or press SPEAKER to exit
- Turning on the Answering Schedule Override:
- NEC’s default gives station 300 system administrator capabilities (other stations can be set with system administrator capabilities)
- go to station 300
- lift handset or press SPEAKER
- press the V-MAIL key
- enter optional password
- dial 72 (system admin options)
- dial 6 (answer schedule override)
- you will hear “please enter the table number” [example1]
- you will hear “answering schedule is off, the override mail box is undefined to turn answering schedule on press 6, to change the override mailbox press 2, to exit press the pound key ready”
- press 6 will hear “answering schedule is on, the override mail box is [example 003 or 803], to turn answering schedule off press 6, to change the override mailbox press 2, to return to exit press the pound key ready”
- your holiday/emergency are now on. NOTE it will stay on until you repeat this step and turn it off when you return to your office
- hang up or press SPEAKER to exit